Question 1

What is Reku?

Accepted Answer

Reku is a Crypto Asset Market or Marketplace in Indonesia that brings together buyers and sellers of crypto asset in an easy, safe, and regulated manner by CoFTRA. The Crypto Asset referred to here is in the form of Coin (Bitcoin, Ethereum, Shiba Inu, Bitcoin Cash, USD Tether, ChainLink, Litecoin, XRP, Dogecoin, yearn.finance, etc.).

To be able to own/buy Crypto Asset on Reku, you are required to register an account first. After that, you can make a deposit in Rupiah by transferring funds to a bank account on behalf of PT. Rekeningku Dotcom Indonesia or through the virtual account method and also deposits via the ShopeePay, OVO e-wallet, Dana and LinkAja.

Question 2

I have verified account (KYC), but why was it rejected?

Accepted Answer

Every incoming account verification request will be processed by our KYC team immediately. There are several things that can cause your account verification request to be rejected.

You are under 18 years of age.
The photo of the identity card does not comply with the provisions, is cut off and/or cannot be read clearly.
The validity period of the identity card has expired.
The selfie photo does not comply with the provisions, the face cannot be seen clearly and/or the verification paper cannot be read clearly.
The ID card number has been used in another account.

Question 3

How do I increase the security of my account?

Accepted Answer

We strive to ensure the safety Reku members by keeping crypto asset safe, but you can also add an additional layer of security to your Reku account.

Make sure you create a unique and strong password, and change your password regularly to prevent unwanted parties from knowing your password.

To be able to add security to your account, you can enable 2-Factor Authentication. Make sure you have registered your phone number to be able to use 2-Factor Authentication.

Keep in mind, never to share OTP codes, or 2-Factor Authentication to anyone, including Reku customer support.

If you notice any suspicious activity on your account, please contact us immediately via livechat.

Question 4

I’ve made a transfer to deposit rupiah, but the funds haven’t entered in my Reku IDR wallet?

Accepted Answer

Your deposit will go to your wallet within a few minutes after you make a rupiah transfer.

If in more than 60 minutes your funds still haven’t arrived in Reku IDR wallet, please contact our livechat immediately for assistance.

Question 5

How to find out my coin wallet address for deposit? And how long does it take to get into my wallet?

Accepted Answer

To find out your coin wallet address, please select the coin you want and select deposit. You can copy your wallet address or use the QR Code that we provide.

The time it takes for coins to enter your wallet varies widely, is determined by the blockchain. However we have the required confirmation limit to validate your coin deposit.

Question 6

I have buy/sell crypto asset and the status is successful, but why hasn’t the balance been entered into the wallet?

Accepted Answer

If you buy/sell crypto asset through the limit buy/sell method, then there is a possibility that your order will go into a pending order. A pending order is an order that has been entered into the market by a member but there has not been a transaction (match), because the price entered has not met the last market price.

If you want to sell/buy crypto asset quickly, you can use the market (instant) sell/buy method. Please cancel the pending order that has been created, and make an instant buy/sell.

Question 7

How to get the profit from buy/sell crypto asset?

Accepted Answer

If you buy coins when the price is low, then sell when the price is high. Then the margin from these sales will be a profit for you.

Question 8

How long does it take to process Rupiah withdrawal at Reku?

Accepted Answer

Withdrawal of Rupiah in Reku will be processed every day for 24 full hours (including Saturdays, Sundays, and national holidays). However, because Reku and Reku members still use third parties to transfer or receive Rupiah funds (in this case using banking services and payment gateways), the funds that will enter the member’s bank account or e-wallet are greatly influenced by the processing time banks, switching networks and payment gateways.

When a withdrawal request is made by an Reku member, we will immediately process the member’s funds transfer. These funds may take time to be processed by various parties ranging from payment gateways, switching networks, sending banks and receiving banks. The time it takes for funds to arrive in a bank account or e-wallet will also be affected by the bank’s online (operational) hours as some banks have offline hours at night or during weekends.

The following is the estimated time required for funds that have been sent by Reku to arrive in a bank account or e-wallet based on the nominal transfer and delivery time.

Destination Bank	IDR Amount	Application Time (WIB)	*Estimated incoming funds
BCA	>50.000.000	08:15 – 20:45	5 Minutes – 30 Minutes
BCA	>50.000.000	20:45 – 08:00	After 08.00 am
BCA	≤50.000.000	05:05 – 20:45	5 Minutes – 30 Minutes
BCA	≤50.000.000	20:45 – 01:20	After 08.00 am
Other Bank	All	01:20 – 20:45	5 Minutes – 30 Minutes
Other Bank	All	20:45 – 01:20	After 01.20 am

*Estimated time of incoming funds is an estimate. Your funds can enter faster or longer depending on the switching bank network and the status of the beneficiary bank.

For sending funds to an e-wallet, there are several additional things that need to be considered. The first is the nominal limit for the maximum balance that can be stored in the e-wallet and the second is the maximum limit for the e-wallet deposit in 1 month. If the transfer of funds makes the user’s balance exceed the maximum specified balance or exceed the maximum limit of the e-wallet deposit within 1 month, the transfer of funds will be automatically rejected by the e-wallet.

Question 9

Why can’t I switch to the other trading mode for this coin?

Accepted Answer

While most coins are supported on both the Lightning and Pro modes, some coins are only available on one of the modes. We consider factors such as demand for the coin, business risks and other factors, when deciding the supported modes.

Question 10

How do I deposit money into Reku to start investing/trading?

Accepted Answer

Head over to the wallet page and select “Deposit IDR”.
Select the bank you want to transfer from, i.e. the bank that you are using.
Input your desired deposit amount.
Check the destination bank that we have selected for you, and make your deposit.

Question 11

What is Lightning Mode?

Accepted Answer

The new Lightning mode allows you to enjoy fast and convenient transactions, at zero fees! Avoid the hassle of an orderbook and invest with a peace of mind by buying and selling directly at the market price.

Question 12

What is Trading Modes?

Accepted Answer

The Trading mode allows you to switch between Pro mode (our existing trading view that you know and love – access to limit order, orderbook, and advanced charting views), and our new Lightning mode, depending on your needs and trading style.

Question 13

What is Reku Campus?

Accepted Answer

Reku Campus is the place to learn and expand your knowledge of Web3 – perfect for new joiners just starting out in the Crypto space and also for people who want to get updated with the latest information.

Question 14

What is Staking?

Accepted Answer

Staking is a way of earning rewards for holding Proof-of-Stake Cryptocurrencies (such as ETH, SOL, ADA, MATIC). The staked coins are used to support the operation of the individual blockchains.

Question 15

How do I participate in Rekuiz?

Accepted Answer

Only Reku user who log-in will be able to participate in Rekuiz. User can open Rekuiz by clicking the entry point on the homepage

Question 16

How to find Missions in Reku?

Accepted Answer

On profile page, you can find the entry point to Mission Page.

Question 17

What is “Reku Users are…” that I see in the coin page?

Accepted Answer

At Reku, we strive to provide meaningful insights for you to make better and smarter investment/trading decisions. This feature is a statistic based on the number of market buy and sell orders happening in Reku in the past 7 days.

Question 18

How to Understand Portfolio Page

Accepted Answer

All simulations can be found here: FAQ Example

Portfolio Asset Value Card

In this section, you will be able to see your current portfolio performance.

Portfolio Value
Portfolio Unrealized P/L -> Refers to Understanding Profit & Loss Calculation

Portfolio Asset Value Chart

In this section, you will be able to see the movement of your portfolio value over time. This includes current holding and past holding in Reku.

Example of asset value chart data points:

BTC, ETH over 10 days time observed.

Date	BTC			MKR			Asset Chart
Date	Quantity	Price (Rp)	Asset Value (Rp)	Quantity	Price (Rp)	Asset Value (Rp)	Total Asset Value (Rp)
1 Jan	0.1	500,000,000	50,000,000	8	25,000,000	200,000,000	250,000,000
2 Jan	0.3	520,000,000	156,000,000	9	24,000,000	216,000,000	372,000,000
3 Jan	0.4	515,000,000	206,000,000	6	24,500,000	147,000,000	353,000,000
4 Jan	0.2	530,000,000	106,000,000	10	24,000,000	240,000,000	346,000,000
5 Jan	0.6	535,000,000	321,000,000	12	24,500,000	294,000,000	615,000,000
6 Jan	0.2	520,000,000	104,000,000	13	25,000,000	325,000,000	429,000,000
7 Jan	0.7	523,000,000	366,100,000	13	26,000,000	338,000,000	704,100,000
8 Jan	0.9	540,000,000	486,000,000	15	26,500,000	397,500,000	883,500,000
9 Jan	1.5	550,000,000	825,000,000	14	28,000,000	392,000,000	1,217,000,000
10 Jan	1.0	540,000,000	540,000,000	15	27,500,000	412,500,000	952,500,000

Other informations can be found in this section:

Market Value
The summed current value of all your invested assets at the current price.
#Asset Owned
The number of assets you currently own
Pending Balance
The IDR balance that’s currently being used for limit order.
Available Balance
The IDR balance that’s currently available for you to buy assets.

Understanding Profit & Loss Calculation

P/L in general is the amount of money you make or lose from selling an asset. The amount difference between your Buy Value and your Sell Value is then marked as Profit or Loss.

If you sell at a higher price than your buy price, then it will become a profit.
If you sell at a lower price than your buy price, then it will become a loss.

At one point of time, the total P/L will consist of the total cumulative of realized P/L and the current unrealized P/L from your position.

Realized P/L refers to the profit or loss you have made after closing your position for a specific period. Different from Unrealized P&L, this number excludes P&L from open positions.

Unrealized P/L refers to the current profit or loss on your position. This number shows the profit or loss you will realize or make if the position is realized with the price at that time..

P&L in Rupiah = Sell Value – Buy Value.

Sell Value = Sold Quantity * Sell Price
Buy Value = Sold Quantity * Buy Price

P&L in % = P&L in Rupiah / Cost Value

EXAMPLE

On Monday..

You bought 2 BTC at Rp550.000.000

- You then sold the 1 BTC at Rp580.000.000
- The P/L of your portfolio
  - Realized P/L for this transaction
    - P/L in Rupiah: (1 * Rp580.000.000) – (1 * Rp550.000.000) = +Rp30.000.000

P/L in %: Rp30.000.000 / Rp550.000.000 = +5.45%

- Unrealized P/L for remaining position
  - Current price of 1 BTC: Rp585.000.000
  - P/L in Rupiah: (1 * Rp585.000.000) – (1 * Rp550.000.000) = +Rp35.000.000
  - P/L in %: Rp35.000.000 / Rp550.000.000 = +6.36%
- The total P/L of your portfolio
  - Total P/L in Rupiah: Total Realized P/L + Unrealized P/L
    = Rp30.000.000 + Rp35.000.000 = +Rp65.000.000
  - Total P/L in %: Rp10.000.000 / (2 * Rp550.000.000) = +5.91%
- Summary:
  - You just made a profit of Rp30.000.000 (+5.45%) from selling 1 BTC
  - And you still have a position of 1 BTC, which if you sell at current price, you will make a profit of Rp35.000.000 (+6.36%)
  - The total P/L consisting of both realized position and open positions is Rp65.000.000 (+5.91%)

On Tuesday (the following day)

You sold all the remaining BTC you have in your position.

- You sold the 1 BTC at Rp530.000.000
- The P/L of your portfolio
  - Realized P/L for this transaction
    - P/L in Rupiah: (1 * Rp580.000.000) – (1 * Rp550.000.000) = -Rp20.000.000

P/L in %: Rp30.000.000 / Rp550.000.000 = -3.63%

Unrealized P/L for remaining position

- - Since there is no remaining position, the Unrealized P/L is 0.
- The total P/L of your portfolio
  - Total P/L in Rupiah: Total Realized P/L + Unrealized P/L
    = +Rp30.000.000 + -Rp20.000.000 = +Rp10.000.000
  - Total P/L in %: Rp10.000.000 / (2 * Rp550.000.000) = +0.91%
- Summary:
  - You just made a loss of Rp20.000.000 (-3.63%) from selling 1 BTC
  - The total P/L of your portfolio is Rp10.000.000 (+0.91%)

What if I bought multiple assets at different prices?

When buying an asset with multiple transactions, the buy price will be averaged using a weighted-average method.

The formula of Average Buy Price =

Total Buy Value / Total Quantity Bought =

(Qty1 * Buy Price 1 + Qty2 * Buy Price 2 + Qty(n) * Buy Price (n)…) / (Qty1 + Qty2 + Qty(n)…)

Example

Date	BTC
Date	Quantity	Buy Price (Rp)	Buy Value (Rp)
1 Jan	0.1	500,000,000	50,000,000
2 Jan	0.3	520,000,000	156,000,000
3 Jan	0.4	515,000,000	206,000,000
4 Jan	0.3	530,000,000	159,000,000
		Total Buy Value	571,000,000
		Total Quantity	1.1
		Averaged Buy Price	519,090,909

What if I get an asset or lose an asset not from buying or selling?

The increase of asset or decrease of asset can be caused by some transactions:

Asset Increase
1. Crypto Deposit
2. Asset Reward
3. Staking Return/Reward
4. Receive Internal Crypto Transfer
5. Receive Airdrop
Asset Decrease
1. Crypto Withdraw
2. Send Internal Crypto Transfer

Whenever your asset balance increases because of Asset Reward, Staking Reward, and Airdrop, the portfolio will mark the transactions as P/L calculated with the price at that point of time, and the amount of asset will be considered as a buy transaction with price at that point of time. And reward will be marked as profit.

Whenever your asset balance increases or decreases because of Crypto Deposit, Receive Internal Crypto Transfer, Crypto Withdraw, Send Internal Crypto Transfer, your transaction will be calculated using the price at that point of time.

Example 1: Receive Airdrop

You just received 0.1 BTC from Airdrop
Portfolio will consider it as a buy transaction with a buy price equal to the market price at that point of time. In this case, the moment you receive airdrop, the BTC was priced at Rp550.000.000. So the portfolio position will increase by 0.1 BTC with buy price of Rp550.000.000.
Since the airdrop is considered a reward, the airdrop will also be considered as realized P/L of 0.1 BTC x Rp550.000.000 = +Rp55.000.000

Example 2: Crypto Deposit

You just received 0.1 ETH from Crypto Deposit
Portfolio will consider it as a buy transaction with a buy price equal to the market price at that point of time. In this case, the moment you receive airdrop, the ETH was priced at Rp20.000.000. So the portfolio position will increase by 0.1 ETH with a buy price of Rp20.000.000.

Example 3: Crypto Withdraw

You just withdraw 20 ADA from your Reku wallet
The 20 ADA average price in your portfolio was at Rp4.000
Portfolio will consider it as a sell transaction with a sell price equal to the market price at that point of time. In this case, the moment you receive airdrop, the ADA was priced at Rp5.000. So the portfolio position will decrease by 0.1 ADA with a sell price of Rp20.000.000.
Then P/L will be realized in your portfolio:
20 ADA * (Rp5.000 – Rp4.000) = +Rp20.000

Portfolio Profit & Loss Chart

In this section, you will be able to see your historical portfolio performance regarding the profit and loss made over time. The chart is visualized using a bar chart to help you understand quickly the performance of every period depending on the timeframe you pick.

The bar chart on any specific period, represents the changes of P&L by comparing the value at the start of the period to the end of the period.

You can select if you want to see the chart to show the P&L in IDR or P&L in Percentage.

Example:

P&L Bar on 3 January

Start P&L: Rp100.000
End P&L: Rp120.000
Change: +Rp20.000

Portfolio Profit & Loss Calendar

In this section, you will be able to see your historical performance regarding the profit and loss made over time in the calendar view. There are two types of view you can use to see your performance, monthly calendar and yearly calendar.

Portfolio Cumulative Profit & Loss Chart

In this section, your profit & loss will be calculated cumulatively from inception till today. By looking at the most right value of this chart, you will be able to understand if your total investment in Reku has made profits or losses.

Frequently Asked Questions

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