I have verified account (KYC), but why was it rejected?
Every incoming account verification request will be processed by our KYC team immediately. There are several things that can cause your account verification request to be rejected.
- You are under 18 years of age.
- The photo of the identity card does not comply with the provisions, is cut off and/or cannot be read clearly.
- The validity period of the identity card has expired.
- The selfie photo does not comply with the provisions, the face cannot be seen clearly and/or the verification paper cannot be read clearly.
- The ID card number has been used in another account.
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