Every incoming account verification request will be processed by our KYC team immediately. There are several things that can cause your account verification request to be rejected.
- You are under 18 years of age.
- The photo of the identity card does not comply with the provisions, is cut off and/or cannot be read clearly.
- The validity period of the identity card has expired.
- The selfie photo does not comply with the provisions, the face cannot be seen clearly and/or the verification paper cannot be read clearly.
- The ID card number has been used in another account.