Customer Operations
Settlement
We are seeking a Settlement professional to join our dynamic team. In this role, you will be responsible for overseeing and managing all cash transactions (payment operations) for Reku users. Additionally, you will play a crucial role in updating Reku user data and assisting the compliance team in gathering information on suspected users.
What will you do:
Oversee and manage all cash transactions for Reku users.
Address and resolve payment issues promptly.
Investigate and analyze the root causes of payment operations issues.
Collaborate with internal teams and/or business partners to resolve issues and implement improvement initiatives.
What we are looking for:
Minimum 1 year of experience in the same field (Payment Operations).
Knowledge in cryptocurrency is highly preferred.
Detail-oriented and meticulous.
High degree of integrity and commitment to confidentiality.
Strong communication skills and ability to work with various stakeholders.
Adaptable to a fast-paced environment.
Flexibility and willingness to work in rotating shifts (24/7) in a hybrid scheduled environment.
Analytical thinking skills to identify and find solutions to problems.