Salesforce, Inc. engages in the design and development of cloud-based enterprise software for customer relationship management. The company is headquartered in San Francisco, California and currently employs 83,334 full-time employees. The company went IPO on 2004-06-23. Its artificial intelligence (AI) powered Agentforce 360 Platform offers sales, service, marketing, commerce, collaboration, data management, integration, analytics, and information technology (IT) service solutions. The company enables customers to build and deploy digital labor for employees and customers, leveraging autonomous AI agents across business functions. Its service offerings include Agentforce Sales, Agentforce Service, Agentforce 360 Platform, Slack and Others. The Agentforce Sales provides sales capabilities and tools built for organizations across prospecting, sales engagement, team collaboration, sales analytics and AI, sales programs, sales performance, partner management, and revenue and orders. The Agentforce Service provides field service solutions that enable companies to connect service agents, dispatchers and mobile employees through platform to schedule, dispatch and manage jobs.

Salesforce, Inc. terlibat dalam desain dan pengembangan perangkat lunak berbasis cloud untuk manajemen hubungan pelanggan. Perusahaan ini berkantor pusat di San Francisco, California, dan saat ini mempekerjakan 83.334 karyawan penuh waktu. Perusahaan ini melakukan penawaran umum perdana (IPO) pada 23 Juni 2004. Platform Agentforce 360 yang didukung oleh kecerdasan buatan (AI) menawarkan solusi untuk penjualan, layanan, pemasaran, perdagangan, kolaborasi, manajemen data, integrasi, analitik, dan layanan teknologi informasi (TI). Perusahaan ini memungkinkan pelanggan untuk membangun dan menerapkan tenaga kerja digital untuk karyawan dan pelanggan, memanfaatkan agen AI otonom di seluruh fungsi bisnis. Tawaran layanannya mencakup Agentforce Sales, Agentforce Service, Platform Agentforce 360, Slack, dan lainnya. Agentforce Sales menyediakan kemampuan dan alat penjualan yang dirancang untuk organisasi di bidang prospeksi, keterlibatan penjualan, kolaborasi tim, analitik penjualan dan AI, program penjualan, kinerja penjualan, manajemen mitra, serta pendapatan dan pesanan. Agentforce Service menyediakan solusi layanan lapangan yang memungkinkan perusahaan menghubungkan agen layanan, pengirim, dan karyawan mobile melalui platform untuk menjadwalkan, mengirim, dan mengelola pekerjaan.

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