Five9, Inc. engages in the provision of cloud software for contact centers. The company is headquartered in San Ramon, California and currently employs 3,073 full-time employees. The company went IPO on 2014-04-04. The firm's Intelligent CX Platform, powered by Five9 Genius AI, delivers a suite of applications that enable a range of customer service, sales, and marketing functions. The company delivers an end-to-end cloud software solution for contact centers. The firm's solution allows simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media and mobile channels, either directly or through its application programming interfaces. The firm's product categories include Core Cloud, AI & Automation, Employee Engagement and Customer Engagement. Its Core Cloud products include Global Voice, Agent Desktop Plus, Supervisor Plus, CRM Integrations and UC Integrations. Its AI & Automation products include Artificial Intelligence, AI Agents, AI Insights, AI Knowledge, GenAI Studio, Workflow Automation and Reporting & Analytics.

Five9, Inc. terlibat dalam penyediaan perangkat lunak cloud untuk pusat kontak. Perusahaan berkantor pusat di San Ramon, California dan saat ini mempekerjakan 3.073 karyawan penuh waktu. Perusahaan melakukan IPO pada 4 April 2014. Platform Intelligent CX perusahaan, yang didukung oleh Five9 Genius AI, menawarkan serangkaian aplikasi yang memungkinkan berbagai fungsi layanan pelanggan, penjualan, dan pemasaran. Perusahaan menyediakan solusi perangkat lunak cloud end-to-end untuk pusat kontak. Solusi perusahaan memungkinkan manajemen dan optimisasi interaksi pelanggan secara bersamaan di berbagai saluran seperti suara, obrolan, email, Web, media sosial, dan saluran seluler, baik secara langsung maupun melalui antarmuka pemrograman aplikasi. Kategori produk perusahaan meliputi Core Cloud, AI & Automasi, Keterlibatan Karyawan, dan Keterlibatan Pelanggan. Produk Core Cloud-nya meliputi Global Voice, Agent Desktop Plus, Supervisor Plus, Integrasi CRM, dan Integrasi UC. Produk AI & Automasi perusahaan meliputi Kecerdasan Buatan, Agen AI, Wawasan AI, Pengetahuan AI, GenAI Studio, Automasi Alur Kerja, serta Pelaporan & Analitik.

About Five9

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