Freshworks, Inc. is a software development company, which engages in software-as-a-service products. The company is headquartered in San Mateo, California and currently employs 4,500 full-time employees. The company went IPO on 2021-09-22. The firm's employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Its customer experience (CX) products include its Freshdesk suite of products. Its AI offerings include Freddy AI Agents, Freddy AI Copilot, and Freddy AI Insights. Freshservice is its unified IT and enterprise service management platform that brings together IT Service Management, IT Operations Management, and IT Infrastructure Management. Freshservice for Business Teams extends these capabilities to departments such as HR, Facilities, Finance, and Legal and can be used independently by individual business units. Device42 adds advanced discovery, inventory, and dependency mapping across complex IT environments. FireHydrant unifies alerting, on-call coordination, major-incident response, and post-incident analytics in a single system.

Freshworks, Inc. adalah perusahaan pengembangan perangkat lunak yang bergerak di bidang produk perangkat lunak sebagai layanan. Perusahaan ini berkantor pusat di San Mateo, California dan saat ini mempekerjakan 4.500 karyawan penuh waktu. Perusahaan ini melakukan penawaran umum perdana (IPO) pada 22 September 2021. Produk pengalaman karyawan (EX) perusahaan meliputi Freshservice, Freshservice untuk Tim Bisnis, Device42, dan FireHydrant. Produk pengalaman pelanggan (CX) termasuk rangkaian produk Freshdesk. Penawaran AI-nya mencakup Freddy AI Agents, Freddy AI Copilot, dan Freddy AI Insights. Freshservice adalah platform manajemen layanan TI dan layanan perusahaan terpadu yang menggabungkan Manajemen Layanan TI, Manajemen Operasi TI, dan Manajemen Infrastruktur TI. Freshservice untuk Tim Bisnis memperluas kemampuan ini ke departemen seperti SDM, Fasilitas, Keuangan, dan Hukum dan dapat digunakan secara mandiri oleh unit bisnis individual. Device42 menambahkan penemuan canggih, inventaris, dan pemetaan ketergantungan di seluruh lingkungan TI yang kompleks. FireHydrant menyatukan pemberitahuan, koordinasi jaga, respons insiden besar, dan analitik pasca-insiden dalam satu sistem.

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