Twilio, Inc. engages in the development of communications software, cloud-based platforms, and services. The company is headquartered in San Francisco, California and currently employs 5,587 full-time employees. The company went IPO on 2016-06-23. Its platform provides developers with tools to build, scale, and deploy real-time communications within software applications. Its segments include Twilio Communications (Communications) and Twilio Segment (Segment). The Communications segment consists of a variety of application programming interfaces (APIs) and software solutions to optimize communications between its customers and their end users. Its key offerings in its Communications segment include Messaging, Voice, Email (includes Marketing Campaigns), Flex and User Authentication and Identity. Its Twilio Flex is a digital engagement center for the entire customer journey. Twilio Segment is a customer data platform that provides businesses with the tools to harness the power of contextual data by unifying real-time information collected throughout each customer’s journey into a profile.

Twilio, Inc. terlibat dalam pengembangan perangkat lunak komunikasi, platform berbasis awan, dan layanan. Perusahaan ini berkantor pusat di San Francisco, California, dan saat ini mempekerjakan 5.587 karyawan full-time. Perusahaan ini melakukan penawaran umum perdana (IPO) pada 23 Juni 2016. Platformnya menyediakan alat bagi pengembang untuk membangun, mengembangkan, dan menerapkan komunikasi real-time dalam aplikasi perangkat lunak. Segmen-segmen yang ada meliputi Twilio Communications (Komunikasi) dan Twilio Segment (Segment). Segmen Komunikasi terdiri dari berbagai antarmuka pemrograman aplikasi (API) dan solusi perangkat lunak untuk mengoptimalkan komunikasi antara pelanggan dan pengguna akhir mereka. Penawaran utama di segmen Komunikasi termasuk Pesan, Suara, Email (termasuk Kampanye Pemasaran), Flex, serta Autentikasi Pengguna dan Identitas. Twilio Flex adalah pusat keterlibatan digital untuk seluruh perjalanan pelanggan. Twilio Segment adalah platform data pelanggan yang menyediakan alat bagi bisnis untuk memanfaatkan kekuatan data kontekstual dengan menyatukan informasi real-time yang dikumpulkan sepanjang perjalanan setiap pelanggan ke dalam satu profil.

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